Return & Refund Policy
Clear information about return eligibility, refund processing, damaged products, exchanges and order cancellations.
Returns made
clear and straightforward.
This policy explains return eligibility, request steps, return shipping responsibility, damaged or incorrect office products, refunds, exchanges and order cancellations for ZIRQAVZ™ purchases.
Contact
Request return authorization from customer support before sending merchandise back.
Return & Review
Use the approved return warehouse address. Inspection is generally completed within 5 business days after receipt.
Refund
Once approved, the eligible refund will generally be issued to the original payment method.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before sending an item back, contact service@zirqavz.com. Customer support will review the request, confirm eligibility and provide return instructions together with the appropriate return warehouse address.
Returns sent without authorization or to an address not provided by our support team may not be accepted.
Return Eligibility
For preference-based returns, products must normally be unused, unaltered and in their original condition.
All included pieces, accessories, inserts, manuals, documentation and original packaging should be returned where applicable. Proof of purchase is required.
Different requirements may apply if an office product was delivered damaged, defective, incorrect, incomplete or materially different from its description.
How to Request a Return
Email service@zirqavz.com and provide:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photographs or videos where necessary
The registered company address is provided for business transparency and correspondence. The correct return warehouse address will be supplied after your return request has been reviewed and approved.
Non-Returnable Items
Certain products may be excluded from preference-based return for health, hygiene, safety, personalization or product-integrity reasons.
These may include customized items, opened hygiene-sensitive products, gift cards, final-sale merchandise or products clearly identified as non-returnable before purchase.
Nothing in this section limits rights that cannot lawfully be excluded.
Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your ZIRQAVZ™ order after delivery.
Where reasonably possible, we recommend contacting us within 7 days after delivery if an office chair, desk, printer, shredder, lamp, charging product, storage item or other office accessory is damaged, defective, incorrect, incomplete or materially different from its description.
The 7-day period is a recommended reporting timeframe only. It does not reduce the applicable 30-day return window and does not limit rights available under applicable law.
Include your order number and clear photographs of the product, packaging and shipping label where relevant.
If the issue is confirmed, ZIRQAVZ™ will provide an appropriate replacement, refund or authorized return solution without requiring the customer to bear additional return cost caused by the qualifying issue.
Return Shipping Costs
Preference-based returns: Customers are generally responsible for return shipping when a return is due to a change of mind, incorrect personal selection or another reason not caused by a product or fulfillment error.
Damaged, defective, incorrect or materially misdescribed items: If the issue is confirmed, we will provide an appropriate resolution without requiring the customer to bear the reasonable return cost caused by our error or the qualifying issue.
No separate restocking fee is charged for approved eligible returns.
Refunds
After an approved returned item is received, we generally aim to complete inspection within 5 business days.
Once an eligible refund is approved, it will generally be issued to the original payment method.
Approved refunds are generally processed within 5–10 business days after the returned product has been received, inspected and approved for refund.
Your bank, card issuer or payment provider may require additional time for the credit to appear in your account.
Where permitted by law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration or damage beyond what was necessary to inspect the product.
Exchanges
Exchange availability depends on inventory.
Depending on the circumstances, we may recommend returning an eligible item and placing a new order after the return has been approved.
Order Cancellations
If you wish to cancel or change an order, contact service@zirqavz.com as soon as possible after placing the order.
We recommend submitting cancellation or change requests within 12 hours whenever possible.
Requests received after 12 hours may still be reviewed if fulfillment has not begun. Cancellation or modification cannot be guaranteed once order processing, fulfillment, shipment preparation or dispatch has begun.
No cancellation fee is charged for an order successfully cancelled before fulfillment.
Return & Refund Support
Contact ZIRQAVZ™ customer support for assistance with an eligible return, damaged or incorrect order, refund, exchange or cancellation request. Customer Service Hours: 9:00 AM – 7:00 PM.
Business Information
ZIRQAVZ™ aims to make returns and refunds easier to understand by clearly explaining request periods, eligibility, return costs, refund processing and support for damaged or incorrect office products.