FAQ
Helpful answers about ZIRQAVZ™ office products, orders, shipping, returns, refunds and customer support.
Frequently Asked
Questions.
Find helpful information about our office furniture, desktop technology, printers, organization products, lighting, workspace accessories, ordering, payment, processing, shipping, tracking, returns and refunds.
Who operates ZIRQAVZ™?
ZIRQAVZ™ is operated by Shanghai Funing Technology Co., Ltd.
What does ZIRQAVZ™ sell?
ZIRQAVZ™ focuses on modern office essentials including office furniture, printers, shredders, binding tools, desk lighting, charging products, monitor accessories, filing solutions and other practical workspace equipment.
Will every product look exactly like the photographs?
Products are designed to closely match the photographs shown on our product pages. Small differences in finish, tone, texture or manufacturing details may occur.
Are small variations considered defects?
Minor differences in color, surface texture, finish or material appearance are not necessarily defects. Individual products may show small manufacturing variations.
How are ZIRQAVZ™ products selected?
We focus on office products that combine practical everyday function, clean design and features that fit naturally into modern home and professional workspaces.
What guides our product selection?
Our approach begins with everyday workspace needs: comfort, organization, document handling, connectivity, lighting, storage, usability and a clean professional appearance.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from shipping transit time.
How long does standard U.S. delivery take?
Estimated carrier transit time for supported United States destinations is generally 5–12 business days after dispatch. Processing time is separate from carrier transit time.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners. Shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided at checkout.
What if tracking stops updating?
Contact service@zirqavz.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.
Tracking says “Delivered” but I cannot find the package. What should I do?
Check the delivery area, mailbox, household members, building reception, neighbors and the carrier where appropriate. If the parcel still cannot be located, contact us for further review.
Can I cancel or change an order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed once processing or fulfillment has started.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.
How do I request a return?
Email service@zirqavz.com with your order number, the item you wish to return, the reason for the return and relevant photographs or videos where appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. After your return request has been approved, customer support will provide the appropriate return warehouse address and instructions.
Who pays for return shipping?
Customers are generally responsible for shipping costs on preference-based returns. If a confirmed issue was caused by an error attributable to us, we will provide an appropriate solution.
How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional processing time.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment or return solution for a confirmed error attributable to us.
Still need help?
Contact ZIRQAVZ™ customer support with your order number or a clear description of your question. Our customer service team is available from 9:00 AM – 7:00 PM.
Business Information
If you cannot find the information you need above, contact ZIRQAVZ™ customer support and we will help with your product, order, shipping or return-related enquiry.